Sky and Firstport

Despite being reported many weeks ago, Firstport have failed to rectify the reception issue affecting many Sky boxes. They assert that this is due t0 failed equipment which is currently on order by their contractor. We have asked but not received updates from Firstport and continue to chase. You may be aware that Urang take over from Firstport in a month's time and we suspect this may be affecting the levels of service we are receiving from Firstport. We will continue to press and escalate this issue but we will also raise with Urang to see if there is a better interim solution.